Be sure you're connected to reliable Wifi or LTE when using these features to ensure the best quality for your recording. Try using more than one network to test if possible
App and software version
Make sure that you have the latest version of the Anchor app installed, as well as software installed on your device
When using the 'record with friends' feature, confirm in advance that you and all your friends on the call are in a quiet space when recording to avoid any additional background noise
Other apps in use
Are you using other apps while recording? If so, try closing them and see if that resolves the issue.
Reinstall the Anchor app
Try reinstalling the app from your device to reset any incorrect or false data that could be causing connection issues
Right now it's not possible to receive an incoming record with friends call via the iPad app, but you can initiate them from the iPad app. Updates to come on that soon!
Not receiving the call
If someone isn't receiving the call to join the recording, have them go to their 'Profile' tab in the app, and to their 'Activity' (bell icon) and tap the notification there to connect. Make sure everyone is still in the call
Still having any trouble?
Reach out to us using the Contact Us form at the top of the help center and please include the following:
- What types of devices are being used (iOS/Android)
- What was the date and approximate time of the call?
- Does this happen with more than 2 people or only with 2 users involved?