Before you switch to Anchor - Troubleshooting

Before clicking "Get Started" to import your podcast into Anchor we recommend checking your RSS feed to make sure there are no errors in your feed. Be sure to check that your episode count looks accurate, your feed is accessible, and that you check for validation errors. Below you can find some helpful troubleshooting tips to make sure your feed is ready to be imported.

Missing Episodes

Before importing, make sure your RSS feed is accurately reflecting the number of episodes you expect to be brought over into Anchor. We will import into Anchor exactly what is being shown in your RSS feed. When the episode count looks off it is most likely because your RSS feed is missing an episode(s). Below are some reasons why episodes might be missing from you feed.

  • Your original hosting platform may have a limit on how many episodes appear in the RSS feed. This often happens with hosting platforms that offer paid or non-paid membership plans. If you are on a non-paid membership plan your RSS feed may be capped at a certain episode limit. 
  • Some hosting platforms require you to change your account settings to include all episodes in your RSS feed. We recommend checking with your original host to see if they have a setting or feature which will allow all of your episodes to be included in your feed. Please note: Libsyn and Podbean both have a limit of 100, but you can override this limit from your settings.
  • You may need to refresh your website or feed cache for your latest episodes to display.

Inaccessible Feed

An inaccessible feed is one that is not available (this will usually show a 404 error). Something to check for with an inaccessible feed is the following:

  • Confirm the correct URL - Make sure there are no spelling errors and that you are not including "www." as that typically points to your domain and not your RSS feed.

Validation Errors

A validation error often occurs when there is something present in your feed that shouldn't be there or if your feed is incorrectly formatted. 

Check your feed for errors

  • Cast Feed Validator and Podba.se Podcast Validator are two resources designed to help validate podcast RSS feeds. These feed validators will help point out potential issues in your RSS feed that may block your podcast from importing to Anchor.

Fix your feed

  • If the feed validator shows an invalid feed the problem might be an incorrect character-- this could be a space or special character (ie. ?!) that may need to be removed or edited.
  • Follow the advice shown on the validation tool for how to ensure no additional errors on your RSS feed.

If you are still seeing discrepancies with your RSS feed, we recommend reaching out to your original hosting platform to see if they can help provide more info.

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