Podcast Subscriptions FAQ's

Check out the FAQ's below to help answer questions regarding Anchor Podcast Subscriptions!

Pro Tip: Use CTRL/CMD + F to search this document for what you are looking for. 

Creator FAQ's

How can I get access to the Subscriptions feature?

Podcast Subscriptions is currently available to all creators and their listeners in the U.S. We expect to expand this to more markets shortly. 

Can I set up and manage Podcast Subscriptions using the Anchor mobile app?

Currently, this feature is only available on Anchor’s web tool. We will communicate with users via email if/when the functionality is available on mobile.

Can I make my M+T episode Subscription only?

We are currently not supporting subscriptions for episodes with Spotify music.

Can I change the price of my subscription offering after I set it?

As price changes need to be handled with care to not upset your fanbase, this functionality will not be possible during the initial period of this feature. We’ve added more pricing tier options to create more flexibility for creators. We anticipate this functionality being available in the future.

Can listeners outside the U.S. subscribe to Podcast Subscriptions?

Yes! We support subscriptions for listeners in the following 30 countries: Australia, New Zealand, Hong Kong, Singapore, United States, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Can I also have Listener Support enabled?

Unfortunately, you won’t be able to enable Listener Support while offering subscriber-only episodes.

 

Subscriber FAQ's

I want to listen to a podcast that is behind a subscription. How do I sign up?

You can subscribe to a podcast directly from the podcast's Anchor profile page. Click the button that says subscribe from either your desktop or your mobile app. Further instructions can be found here.

Can I subscribe to a podcast if I’m outside of the U.S.?

Yes! We support subscriptions for listeners in the following 30 countries: Australia, New Zealand, Hong Kong, Singapore, United States, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

If you don’t see your country, we hope to support being able to subscribe to your favorite podcasts in Spotify in the future.

I tried signing up for a podcast with a subscription but my payment failed. What should I do?

Try using another payment method. It's also worth noting that we only support payment methods that are U.S. based at this time.

My credit card information changed. How do I update my credit card information on file?

At this time, it is not possible to change your payment information. If you need to change the card information for your subscription you will need to cancel the subscription altogether, and then sign up again using the new card.

I no longer want to pay for content. How do I cancel my subscription?

To cancel your subscription, check your email for the confirmation email you received upon subscription to to the podcast. In that email, you will see a link for cancellation. Click that link and you'll be able to cancel your subscription.

I’m outside of the US. How come I can’t subscribe? When will I be able to?

We are only supporting listeners or subscribers from the U.S. at this time, which requires U.S.-based payment methods. We expect to expand the ability to subscribe to more markets in the future. 

What do I do with the private RSS link?

Your private RSS link can be added in external platforms that support it. In Apple Podcasts, you can select ‘Library’ > ‘Edit’ > ‘Add a Show by URL’ and paste the URL. You can also find instructions for Google Podcasts and Overcast.

 

Was this article helpful?
3 out of 6 found this helpful